Refund Policy

At shopspase, we strive to provide you with the best shopping experience possible. However, we understand that sometimes things don’t go as planned. That’s why we have a straightforward and transparent refund policy to ensure your satisfaction.

Refund Eligibility

You may be eligible for a refund if:

The Product is Defective or Damaged:

The Product is Incorrect:

• If you receive the wrong item, please contact us within 5 days. We will provide a return shipping label and send you the correct item or issue a full refund.

Change of Mind:

• If you change your mind about a purchase, you may return unopened and unused items within 5 days of delivery for a full refund. Return shipping costs for change-of-mind returns will be the responsibility of the customer.

Non-Refundable Items

The following items are not eligible for a refund:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Perishable goods such as food, flowers, newspapers, or magazines

How to Request a Refund

Contact Us:

• Email our customer support team at support@shopspase.in with your order number and the reason for your refund request.

Return Authorization:

• Once your refund request is approved, we will provide you with a return authorization and instructions on how to send the item back to us.

Shipping Your Return:

• Carefully pack the item in its original packaging and include the return authorization. Ship the item back to us using a trackable shipping method.

Refund Processing:

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or credit card statement again.
• Contact your bank or credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@shopspase.in

Exchanges

• If you need to exchange an item for the same product, please contact us at support@shopspase.in We will guide you through the exchange process.

Return Shipping Address

• For the return address, please contact our customer service team at support@shopspase.in as it may vary depending on your location and the specific product.