Frequently Asked Questions (FAQ's)

Welcome to the shopspase FAQ section. Here, you'll find answers to some of the most common questions our customers ask. If you have a question that's not covered here, feel free to contact us at support@shopspase.in

General Questions

1. What is Shopspase?

  • Shopspase is an online marketplace that offers a curated selection of high-quality products from top sellers across India. We provide the best deals and exclusive offers, ensuring a premium shopping experience.

2. How do I create an account?

  • To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in the required information, and you’ll be ready to start shopping!

3. How can I contact customer support?

  • You can contact us via email at support@shopspase.in and for customer support contact us at support@shopspase.in, our team is available to assist you with any questions or concerns.

Ordering and Shipping

4. How do I place an order?

  • Browse our product selection, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

5. What payment methods do you accept?

  • We accept major credit and debit cards, UPI, net banking, and other secure payment methods. You can view the full list of accepted payment methods during checkout.

6. How long will it take to receive my order?

  • Delivery times vary depending on your location and the shipping method selected. You will receive an estimated delivery date during the checkout process and a tracking number once your order has shipped. Generally, orders are delivered within 3-7 business days.

7. Do you offer international shipping?

  • No, we currently only offer shipping within India.

Returns and Refunds

8. What is your return policy?

  • We offer a 5-day return policy for most items. Products must be returned in their original condition and packaging. For more details, please refer to our Refund Policy.

9. How do I return an item?

  • To initiate a return, please contact us at support@shopspase.in with your order number and the reason for the return. We will provide you with return instructions.

10. When will I receive my refund?

  • Once we receive and inspect your returned item, we will process your refund. Refunds are typically processed within 7-10 business days. You will receive a confirmation email once the refund has been issued.

Product and Inventory

11. How do I know if a product is in stock?

  • Product availability is displayed on the product page. If an item is out of stock, you may have the option to sign up for notifications when it becomes available again.

12. Can I pre-order items that are out of stock?

  • We do not currently offer pre-orders for out-of-stock items. However, you can sign up for back-in-stock notifications to be alerted when the item becomes available.

Account and Privacy

13. How do I reset my password?

  • If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions to reset your password.

14. How do you protect my personal information?

  • We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please refer to our Privacy Policy.

15. Can I update my account information?

  • Yes, you can update your account information by logging into your account and navigating to the "Account Settings" section.

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team at support@shopspase.in We're here to help!